What is your return/refund policy?Updated 3 months ago
Return and Refund Policy:
- We accept product returns (e.g. Vitality; TallyAge™ kit) within 30 days of delivery date when quality concerns are evident. If your item arrives damaged or defective, please contact us to initiate a replacement or refund (a photo of your damaged product will be required).
- Refunds will not be given if you violate the Tally Health Terms of Service or the Tally Health Membership Program Terms and Conditions, including if you intentionally provide us with inaccurate information and/or falsehoods in your demographic information or lifestyle survey responses.
- Unopened/unused single TallyAge™ kit orders (non-membership) can be returned and refunded within 30 days of order date as long as they are sealed and in original condition.
- All returns and exchanges may be subject to a fee, which will be deducted from the total refund amount (unless quality concerns are evident and confirmed by Tally).
- All membership sales are final, no returns or exchanges will be accepted.
- Please contact us at [email protected] for assistance with a return and we will be happy to assist.
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