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Shipping

When you want to know more about tracking, delivery, and logistics.

I need to change my delivery address. How can I do this?

Login to your Tally Health Account. From the Account page, select “My Account”. Scroll down to locate your shipping address. Click “Edit,” enter your changes, and then click “Save.”. If you experience any issues, please reach out to Tally’s Customer

Where do you ship and do you ship Internationally?

Currently, we can only ship to the contiguous United States, Alaska, and Hawaii. We’ll be sure to keep our community posted when shipping outside of these areas becomes available.

What if I'm not home to receive my delivery?

If you know you won't be home to receive your package, we recommend delaying your next order to avoid any issues. Please contact Customer Success at [email protected] to reschedule your shipment, and we will be happy to accommodate. Please keep i

My tracking number says my test kit was delivered, but I did not receive it. What should I do?

Occasionally, your tracking information might indicate that your shipment was delivered a few days before the actual delivery date. Please allow a few days from the delivery date reflected in the tracking information for your package to arrive. If yo

Can I expedite my shipping?

Please reach out to Customer Success at [email protected] for assistance.

Do you ship to APO addresses?

Please reach out to Customer Success at [email protected] for assistance.

Where is my order?

You can find all the most up-to-date information about your shipment by accessing the tracking information provided in your shipping confirmation email. Just a heads-up, it can sometimes take a day or two for the first tracking updates to appear. If

How do I change the date of my next delivery?

You can skip your supplement shipment for one month in the "Manage My Plan" section of your Tally account or email us at [email protected] for assistance.