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When you want to know more about tracking, delivery, and logistics.

I need to change my delivery address. How can I do this?

Login to your Tally Health Account. From the Account page, select “Manage Subscription”. Click on your active subscription. On the right side, you’ll see a "Shipping" section and an "Edit” button in red. Click “Edit,” make your changes, and then clic

Where do you ship and do you ship Internationally?

Currently, we can only ship to the contiguous United States, Alaska, and Hawaii. We’ll be sure to keep our community posted when shipping outside of these areas becomes available.

What if I'm not home to receive my delivery?

If you know you won't be home to receive your package, we recommend delaying your shipment to avoid any issues.  Please contact Customer Success at [email protected] to reschedule your shipment, and we will be happy to accommodate.

My tracking number says my test kit was delivered, but I did not receive it. What should I do?

Occasionally, your tracking information might indicate that your shipment was delivered a few days before the actual delivery date. Please allow a few days from the delivery date reflected in the tracking information for your package to arrive. If yo

Can I expedite my shipping?

Expedited shipping is not available at this time.

Do you ship to APO addresses?

At this time, we are unable to ship to APO (Army Post Office) addresses.

Where is my order?

You can find all the most up-to-date information about your shipment by accessing the tracking information provided in your shipping confirmation email. Just a heads-up, it can sometimes take a day or two for the first updates to appear. If you belie

How do I change the date of my next delivery?

You can automatically skip your supplement shipment for one month in the Account Management section of your account or email us at [email protected] for assistance.