Please reach out to hello@tallyhealth.com for support. We will respond quickly to resolve any issue you may be experiencing.

Please reach out to&#xA0;hello@tallyhealth.com for support. We will respond quickly to resolve any issue you may be experiencing.

How can I speak with a Tally Health Customer Success agent?

Please reach out if we may be of assistance: hello@tallyhealth.com

Tally Health

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Getting Support

Order Inquiries & Subscriptions

What is epigenetic age?

Where can I learn more about my epigenetic age?

What’s the difference between biological age and epigenetic age?

What is DNA Methylation?

Does Tally Health have any scientific papers I can review?

Science

What is Vitality?

When should I take Vitality?

Can you provide evidence that each Vitality ingredient extends lifespan and/or improves healthspan in animal models?

Why does Vitality contain magnesium stearate?

Should I take Vitality while pregnant, trying to conceive, or nursing?

Can you provide your Supplement Facts Panel?

Vitality

What is Amplify?

When should I take Amplify?

Can you provide evidence that each Amplify ingredient extends lifespan and/or improves healthspan in animal models?

Why does Amplify contain magnesium stearate?

Should I take Amplify while pregnant, trying to conceive, or nursing?

Amplify

What is Restore?

When should I take Restore?

Can you provide evidence that each Restore ingredient improves sleep and extends lifespan and/or improves healthspan in animal models?

How long will it take for me to see or feel results from taking Restore?

Is apigenin an alternative to NAD+ precursors like NR and NMN?

Why does Restore contain magnesium stearate?

Should I take Restore while pregnant, trying to conceive, or nursing?

Can you provide your Supplements Fact Panel?

Should I take Restore even if I don't have trouble sleeping?

Restore

What is Sharpen?

When should I take Sharpen?

Can you provide evidence that each Sharpen ingredient improves cognition and/or longevity in animal models?

How long will it take for me to see results from taking Sharpen?

Why does Sharpen contain L-methylfolate instead of folate or folic acid?

Can I find your Supplement Facts Panel?

Should I take Sharpen while pregnant, trying to conceive, or nursing?

Sharpen

What is Defend?

When should I take Defend?

Can you provide evidence that each Defend ingredient improves immunity and/or longevity in animal models?

How long will it take me to see results from taking Defend?

Can I find your Supplement Fact Panel?

Should I take Defend while pregnant, trying to conceive, or nursing?

Defend

What is NAD+?

When should I take NAD+?

Can you provide evidence that the NAD+ ingredient targets aging and improves aspects of longevity in animal models?

How long will it take me to see results from taking NAD+?

Can I find your NAD+ Supplements Fact Panel?

Should I take NAD+ while pregnant, trying to conceive, or nursing?

Does your NAD+ supplement cause flushing?

NAD+

Are your supplements vegetarian or vegan?

Are your supplements tested on animals?

Are your supplements safe?

Are your supplements third party tested?

Supplement Safety & Standards

Can I purchase Tally supplements in a store?

Do you sell NMN?

Do I need a subscription to purchase supplements?

Are there other ways to consume your supplements?

Should I take the full dosage of your supplements if I'm just starting out?

I forgot to take a dose of my supplements - what should I do?

Other

Our Supplements

Can I purchase more than one month's supply of supplements at a time?

Is it possible to have two subscriptions under the same name and email address?

How do I transition to a Tally Health Membership?

How do I cancel my subscription?

Supplement Subscriptions

What does a Tally Health Membership include?

Is there an age requirement to become a member?

How do I delay my next delivery?

How are memberships billed?

Is it possible to have two memberships under the same name and email address?

How do I pause my membership?

How do I review the results of my past TallyAge™ tests?

How do I view the status of my TallyAge™ test?

Can I switch to a supplements-only subscription?

Tally Health Membership

Which payment types do you accept?

How do I update my billing information?

How do I enter my promo code?

Do you accept FSA/HSA to pay for TallyAge™ or Tally Health supplements?

What is your return/refund policy?

Can I purchase a gift card or give someone a Tally Health membership?

I have a question about my most recent bill or new price

How to update payment method in Shop app

Billing

I need to change my delivery address. How can I do this?

Where do you ship and do you ship Internationally?

What if I'm not home to receive my delivery?

My tracking number says my test kit was delivered, but I did not receive it. What should I do?

Can I expedite my shipping?

Do you ship to APO addresses?

Where is my order?

How do I change the date of my next delivery?

Shipping

How do I pause my supplement subscription?

How do I cancel my plan?

Account Management

How does the TallyAge™ test work?

How often should I measure my epigenetic age?

Do I need to register my sample collection kit?

How Does It Work?

How was the TallyAge™ test built?

How does TallyAge™ differ from other tests?

What is your reportable TallyAge™ range?

How reliable are the TallyAge™ test results?

What Sets Our TallyAge™ Test Apart

How do I collect my DNA sample?

Can I take the test if I just ate or drank liquids?

Can I take the test if I just brushed my teeth/used mouthwash?

Should I take the test if I have a chronic medical condition?

Should I take the test if I’m not feeling well?

What should I do if I take the test when I’m not feeling well or think the test is invalid?

How long can I wait before my test expires?

Can I safely take a TallyAge™ test while pregnant?  Will my pregnancy impact my test result?

Does the time of day I take the test affect the result?

When & How to Take Your Test

How long will it take to get my epigenetic age test results?

Test Sent Back - What's Next?

Can I buy a TallyAge™ test without a membership?

Do I need to pay for shipping to send my sample back to Tally?

Is it okay if I give my test to someone else?

Can I purchase a test for someone else?

Purchasing & Shipping Logistics

TallyAge™ Test

You received your first TallyAge™, how should you interpret your result?

TallyAge™ not what you were expecting?

TallyAge™ younger than your chronological age?

What does it mean if your TallyAge™ is the same as your chronological age?

My TallyAge™ score fluctuated since my last test, what should I make of my result?