# tally-health-us

> Public Help Center articles for tally-health-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is epigenetic age?](https://support.tallyhealth.com/en-US/what-is-epigenetic-age-186239.md): While chronological age measures how long we’ve been alive, epigenetic age is an indicator of cellular aging within the body. Studies suggest that epigenetic age can be a better indicator than chronological age when it comes to predicting the risk of
- [Where can I learn more about my epigenetic age?](https://support.tallyhealth.com/en-US/where-can-i-learn-more-about-my-epigenetic-age-186237.md): Tally Health’s TallyAgeTM epigenetic test, based on the company’s original CheekAge clock, is published here. Tally Health previously summarized published evidence for lifestyle interventions and factors that are linked to a more youthful molecular p
- [What’s the difference between biological age and epigenetic age?](https://support.tallyhealth.com/en-US/what%E2%80%99s-the-difference-between-biological-age-and-epigenetic-age-466506.md): Biological age is an abstract, intuitive concept that describes how someone is aging internally, externally, and functionally. It explains why people age differently and why one person can seem more youthful than others of the same chronological age.
- [What is DNA Methylation?](https://support.tallyhealth.com/en-US/what-is-dna-methylation-186241.md): DNA methylation is a biological process that occurs when a molecule known as a methyl group is added to regions of the DNA known as CpG sites. DNA methylation is one of many epigenetic processes that can be used to regulate the expression (activity)
- [Does Tally Health have any scientific papers I can review?](https://support.tallyhealth.com/en-US/does-tally-health-have-any-scientific-papers-i-can-review-195657.md): We don’t use the term “science-backed” lightly. We offer solutions that are rooted in credible scientific data. Interested in our research? Take a look at our published open-access papers:
- [What is Vitality?](https://support.tallyhealth.com/en-US/what-is-vitality-186254.md): Vitality is a daily longevity-focused supplement specially formulated to target the hallmarks of biological aging.
- [When should I take Vitality?](https://support.tallyhealth.com/en-US/when-should-i-take-vitality-186256.md): We recommend taking Vitality with food, but the specific timing is flexible. Some ingredients in Vitality are fat-soluble, so it is generally recommended that they be consumed with a food that contains healthy fat, such as nuts, seeds, avocado, or a
- [Can you provide evidence that each Vitality ingredient extends lifespan and/or improves healthspan in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-each-vitality-ingredient-extends-lifespan-andor-improves-healthspan-in-animal-models-228550.md): Alpha-ketoglutarate (AKG):. Shahmirzadi et al. Alpha-ketoglutarate, an endogenous metabolite, extends lifespan and compresses morbidity in aging mice. Cell Metabolism 2020; https://doi.org/10.1016/j.cmet.2020.08.004. Wang et al. Alpha-ketoglutarate a
- [Why does Vitality contain magnesium stearate?](https://support.tallyhealth.com/en-US/why-does-vitality-contain-magnesium-stearate-241898.md): Magnesium stearate is a commonly used additive in dietary supplements and pharmaceuticals that is a lubricant and anti-adherent. It is often used in minimal amounts, typically less than 1% of the formulation, to improve capsule consistency and qualit
- [Should I take Vitality while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-vitality-while-pregnant-trying-to-conceive-or-nursing-466507.md): We don’t recommend taking Vitality while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about what supplements are safe to take during pregnancy, if you are trying to conceive, or nursing.
- [Can you provide your Supplement Facts Panel?](https://support.tallyhealth.com/en-US/can-you-provide-your-supplement-facts-panel-209595.md): Certainly! Please see below:
- [What is Amplify?](https://support.tallyhealth.com/en-US/what-is-amplify-332416.md): Amplify contains a powerful blend of glycine, berberine, and coenzyme Q10, which have collectively been shown to promote autophagy, activate AMPK, and improve mitochondrial function. These ingredients target established hallmarks of aging and have be
- [When should I take Amplify?](https://support.tallyhealth.com/en-US/when-should-i-take-amplify-332418.md): We recommend taking Amplify with food. If you are planning on partial fasting (only eating at certain times of day), plan to take Amplify with food during your eating periods. If you plan on complete fasting (no food intake for a day or more), do not
- [Can you provide evidence that each Amplify ingredient extends lifespan and/or improves healthspan in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-each-amplify-ingredient-extends-lifespan-andor-improves-healthspan-in-animal-models-332417.md): Berberine:. Dang et al. Berberine ameliorates cellular senescence and extends the lifespan of mice via regulating p16 and cyclin protein expression. Aging Cell 2020. https://doi.org/10.1111%2Facel.13060. Yu et al. Berberine Improves Cognitive Deficie
- [Why does Amplify contain magnesium stearate?](https://support.tallyhealth.com/en-US/why-does-amplify-contain-magnesium-stearate-332426.md): Magnesium stearate is a commonly used additive in dietary supplements and pharmaceuticals that serves as a lubricant and anti-adherent. It is often used in very small amounts, typically less than 1% of the formulation, to improve capsule consistency
- [Should I take Amplify while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-amplify-while-pregnant-trying-to-conceive-or-nursing-332429.md): We don’t recommend taking Amplify while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about what supplements are safe to take during pregnancy, if you are trying to conceive, or nursing.
- [Can you provide your Supplement Facts Panel?](https://support.tallyhealth.com/en-US/can-you-provide-your-supplement-facts-panel-332427.md): Certainly! Please see the Supplement Facts Panel below:
- [What is Restore?](https://support.tallyhealth.com/en-US/what-is-restore-466539.md): Restore is Tally’s sleep and longevity support supplement. A blend of apigenin, magnesium bisglycinate, and L-theanine, Restore was designed to help you fall asleep faster, stay asleep longer, and wake up feeling rejuvenated.
- [When should I take Restore?](https://support.tallyhealth.com/en-US/when-should-i-take-restore-466541.md): Restore should be taken 30-60 minutes before your desired bedtime. You do not need to eat before taking them, but like any new supplement, you may consider ramping up to the full dosage of 3 capsules by starting with 1 or 2 capsules until you know wh
- [Can you provide evidence that each Restore ingredient improves sleep and extends lifespan and/or improves healthspan in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-each-restore-ingredient-improves-sleep-and-extends-lifespan-andor-improves-healthspan-in-animal-models-466543.md): Magnesium bisglycinate:. Mah, J., Pitre, T. Oral magnesium supplementation for insomnia in older adults: a Systematic Review & Meta-Analysis. BMC Complement Med Ther 21, 125 (2021). https://doi.org/10.1186/s12906-021-03297-z. Yijia Zhang, Cheng Chen,
- [How long will it take for me to see or feel results from taking Restore?](https://support.tallyhealth.com/en-US/how-long-will-it-take-for-me-to-see-or-feel-results-from-taking-restore-466544.md): You may start feeling the effects of Restore within 30-60 minutes after taking it. However, it may take several weeks before your body responds to the formulation and you realize the full benefits of the supplement. Most clinical studies report slee
- [Is apigenin an alternative to NAD+ precursors like NR and NMN?](https://support.tallyhealth.com/en-US/is-apigenin-an-alternative-to-nad+-precursors-like-nr-and-nmn-466577.md): Unlike NR and NMN, apigenin is not a direct NAD+ precursor. However, there is evidence in mice that apigenin can indirectly elevate NAD+ levels by inhibiting the NAD+-consuming enzyme CD38. For more information, please see Tally Health’s open-access
- [Why does Restore contain magnesium stearate?](https://support.tallyhealth.com/en-US/why-does-restore-contain-magnesium-stearate-466580.md): Magnesium stearate is a commonly used additive in dietary supplements and pharmaceuticals that serves as a lubricant and anti-adherent. It is often used in very small amounts, typically less than 1% of the formulation, to improve capsule consistency
- [Should I take Restore while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-restore-while-pregnant-trying-to-conceive-or-nursing-466582.md): We don’t recommend taking Restore while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about what supplements are safe to take during pregnancy, if you are trying to conceive, or nursing.
- [Can you provide your Supplements Fact Panel?](https://support.tallyhealth.com/en-US/can-you-provide-your-supplements-fact-panel-467151.md): Certainly! Please see below:
- [Should I take Restore even if I don't have trouble sleeping?](https://support.tallyhealth.com/en-US/should-i-take-restore-even-if-i-dont-have-trouble-sleeping-553102.md): Absolutely! Restore was designed to improve overall sleep (including quality and quantity), which means the target audience is anyone looking to get better sleep. Many people don't have sleep problems but are still looking to optimize their sleep fur
- [What is Sharpen?](https://support.tallyhealth.com/en-US/what-is-sharpen-886997.md): Sharpen is Tally’s longevity-focused cognitive supplement that is a uniquely formulated blend of taurine, choline, and vitamin B complex designed to support overall brain health and cognitive performance. Whether you simply want help remembering wher
- [When should I take Sharpen?](https://support.tallyhealth.com/en-US/when-should-i-take-sharpen-886998.md): We recommend taking Sharpen with food. None of the ingredients in Sharpen are fat-soluble, so it isn’t necessary to take it with food containing fats.
- [Can you provide evidence that each Sharpen ingredient improves cognition and/or longevity in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-each-sharpen-ingredient-improves-cognition-andor-longevity-in-animal-models-887000.md): Taurine:. Singh et al. Taurine deficiency as a driver of aging. Science 2023; https://doi.org/10.1126/science.abn9257. Gebara et al. Taurine increases hippocampal neurogenesis in aging mice. Stem Cell Research 2015; https://doi.org/10.1016/j.scr.2015
- [How long will it take for me to see results from taking Sharpen?](https://support.tallyhealth.com/en-US/how-long-will-it-take-for-me-to-see-results-from-taking-sharpen-887001.md): Existing clinical trial data suggests that benefits can emerge within 1-2 months. However, this is person-dependent, meaning some people might notice benefits rapidly, while others may observe them after more prolonged use.
- [Why does Sharpen contain L-methylfolate instead of folate or folic acid?](https://support.tallyhealth.com/en-US/why-does-sharpen-contain-l-methylfolate-instead-of-folate-or-folic-acid-887002.md): Folate is another name for vitamin B9. Folic acid is the synthetic form of folate, while L-methylfolate (also known as 5-MTHF) is the active version of folate. Another unique advantage of L-methylfolate is its ability to cross the blood-brain barrier
- [Can I find your Supplement Facts Panel?](https://support.tallyhealth.com/en-US/can-i-find-your-supplement-facts-panel-887028.md): Certainly! Please see below:
- [Should I take Sharpen while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-sharpen-while-pregnant-trying-to-conceive-or-nursing-887029.md): We don’t recommend taking Restore while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about what supplements are safe to take.
- [What is Defend?](https://support.tallyhealth.com/en-US/what-is-defend-913404.md): Defend is an daily immune supplement designed to promote a healthy, vibrant immune system while targeting immune-related aging hallmarks. One serving size is 2 capsules, which contain 90 mg vitamin C, 25 mcg (1,000 IU) vitamin D3, 11 mg zinc, 500 mg
- [When should I take Defend?](https://support.tallyhealth.com/en-US/when-should-i-take-defend-913487.md): We recommend taking Defend with food containing healthy fat to optimize bioavailability and absorption. This means that Defend can be taken with a meal or a snack.
- [Can you provide evidence that each Defend ingredient improves immunity and/or longevity in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-each-defend-ingredient-improves-immunity-andor-longevity-in-animal-models-913488.md): Beta-glucan:. Song et al. Enhancement of adaptive immune responses of aged mice by dietary intake of β-glucans, with special emphasis on anti-aging activity. Molecular Immunology 2020; https://doi.org/10.1016/j.molimm.2019.10.019. Song et al. Dietary
- [How long will it take me to see results from taking Defend?](https://support.tallyhealth.com/en-US/how-long-will-it-take-me-to-see-results-from-taking-defend-913489.md): Most placebo-controlled human clinical trials reporting benefits for these ingredients range from a couple of weeks to a full year. While various factors, including diet and overall wellness, can influence how quickly a person sees results, we recomm
- [Can I find your Supplement Fact Panel?](https://support.tallyhealth.com/en-US/can-i-find-your-supplement-fact-panel-913493.md): Certainly! Please see below:
- [Should I take Defend while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-defend-while-pregnant-trying-to-conceive-or-nursing-913553.md): We don’t recommend taking Defend while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about what supplements are safe to take.
- [What is NAD+?](https://support.tallyhealth.com/en-US/what-is-nad+-1257953.md): The supplement NAD+ is designed to help elevate NAD+ levels to fuel key cellular functions that support healthy aging. The coenzyme NAD+ promotes cellular energy production and metabolism, helps protect against oxidative stress, enhances mitochondria
- [When should I take NAD+?](https://support.tallyhealth.com/en-US/when-should-i-take-nad+-1257954.md): We recommend taking NAD+ with food, which means that NAD+ can be taken with a meal or a snack.
- [Can you provide evidence that the NAD+ ingredient targets aging and improves aspects of longevity in animal models?](https://support.tallyhealth.com/en-US/can-you-provide-evidence-that-the-nad+-ingredient-targets-aging-and-improves-aspects-of-longevity-in-animal-models-1257955.md): Niacinamide:
- [How long will it take me to see results from taking NAD+?](https://support.tallyhealth.com/en-US/how-long-will-it-take-me-to-see-results-from-taking-nad+-1257956.md): Most placebo-controlled human clinical trials reporting benefits for the ingredient in NAD+ range from a couple of weeks to a full year. While various factors, including diet and overall wellness, can influence how quickly a person sees results, we r
- [Can I find your NAD+ Supplements Fact Panel?](https://support.tallyhealth.com/en-US/can-i-find-your-nad+-supplements-fact-panel-1257958.md)
- [Should I take NAD+ while pregnant, trying to conceive, or nursing?](https://support.tallyhealth.com/en-US/should-i-take-nad+-while-pregnant-trying-to-conceive-or-nursing-1257961.md): We don’t recommend taking NAD+ while pregnant, trying to conceive, or nursing. Please consult your physician if you have questions about which supplements are safe.
- [Does your NAD+ supplement cause flushing?](https://support.tallyhealth.com/en-US/does-your-nad+-supplement-cause-flushing-1257963.md): This supplement contains niacinamide, which is considered to be the flush-free version of niacin.
- [Are your supplements vegetarian or vegan?](https://support.tallyhealth.com/en-US/are-your-supplements-vegetarian-or-vegan-186257.md): Yes! All of Tally’s supplements are vegan, gluten-free, non-GMO, free from 9 major allergens, and contain no artificial coloring, added sugars, flavorings, or preservatives.
- [Are your supplements tested on animals?](https://support.tallyhealth.com/en-US/are-your-supplements-tested-on-animals-186261.md): No, none of Tally Health's supplements have been tested on animals and no animals were harmed in creating their formulation.
- [Are your supplements safe?](https://support.tallyhealth.com/en-US/are-your-supplements-safe-186263.md): A certified third party has safely assessed all of the ingredients in each of our formulations. In addition, Tally Health has completed its own safety and stability testing. We work with top-quality GMP, ISO, and UL-certified vendors.
- [Are your supplements third party tested?](https://support.tallyhealth.com/en-US/are-your-supplements-third-party-tested-352515.md): Absolutely! All Tally Health supplement formulations have undergone independent safety testing by a third-party nutritional wellness and dietary supplement expert. Additionally, our supplements are manufactured in the United States at a facility that
- [Can I purchase Tally supplements in a store?](https://support.tallyhealth.com/en-US/can-i-purchase-tally-supplements-in-a-store-203649.md): Currently, our supplements can only be purchased as a standalone Supplement Subscription or as part of the Tally Health Membership on our website here: https://tallyhealth.com/collections/supplements.
- [Do you sell NMN?](https://support.tallyhealth.com/en-US/do-you-sell-nmn-209234.md): We do not currently sell nicotinamide mononucleotide (NMN). While the FDA had previously accepted NMN as a New Dietary Ingredient (NDI), which allowed supplement manufacturers to market it, on October 11, 2022, they revoked the NDI, meaning it can no
- [Do I need a subscription to purchase supplements?](https://support.tallyhealth.com/en-US/do-i-need-a-subscription-to-purchase-supplements-553068.md): No, you are welcome to purchase our supplements as needed with our "Buy Once" option on our website. Looking for long-term results and savings? Our monthly subscription is the smartest way to commit with 15% off every month. While we believe that con
- [Are there other ways to consume your supplements?](https://support.tallyhealth.com/en-US/are-there-other-ways-to-consume-your-supplements-553074.md): Yes! Feel free to mix the contents of our capsules into your favorite smoothie or drink. A healthy fat is recommended to help dissolve the powder.
- [Should I take the full dosage of your supplements if I'm just starting out?](https://support.tallyhealth.com/en-US/should-i-take-the-full-dosage-of-your-supplements-if-im-just-starting-out-553289.md): If you're new to our supplements, consider starting with fewer capsules per day and progressively increasing to the full amount.
- [I forgot to take a dose of my supplements - what should I do?](https://support.tallyhealth.com/en-US/i-forgot-to-take-a-dose-of-my-supplements---what-should-i-do-553078.md): If you miss a daily dose of your supplements, we don't recommend that you take a double dose the following day. You may continue taking the standard daily dose each day as described in our instructions.
- [Can I purchase more than one month's supply of supplements at a time?](https://support.tallyhealth.com/en-US/can-i-purchase-more-than-one-months-supply-of-supplements-at-a-time-553135.md): Yes! Through the "Buy Once" option through our checkout experience, you can purchase several quantities of supplements or test kits at once. Through our monthly subscription plans, you may add one supplement to your recurring plan. If you would like
- [Do I need a subscription to purchase supplements?](https://support.tallyhealth.com/en-US/do-i-need-a-subscription-to-purchase-supplements-553286.md): No, you are welcome to purchase our supplements as needed with our "Buy Once" option on our website. Looking for long-term results and savings? Our monthly subscription is the smartest way to commit with 15% off every month. While we believe that con
- [Is it possible to have two subscriptions under the same name and email address?](https://support.tallyhealth.com/en-US/is-it-possible-to-have-two-subscriptions-under-the-same-name-and-email-address-553069.md): We recommend establishing two separate accounts for each person receiving our supplements or test kits to promote a more seamless account management process for both of you!. Please reach out to our Customer Success team at hello@tallyhealth.com if y
- [How do I transition to a Tally Health Membership?](https://support.tallyhealth.com/en-US/how-do-i-transition-to-a-tally-health-membership-556934.md): You can update your current Supplement Subscription to a Tally Health membership anytime! Just log into your account, navigate to the "Manage My Plan" tab, and select "Membership.". Please feel free to reach out to us at hello@tallyhealth.com if you
- [How do I cancel my subscription?](https://support.tallyhealth.com/en-US/how-do-i-cancel-my-subscription-1181884.md): We’re sorry to see you go! You can cancel your subscription at any time through your Tally account here. Feel free to reach out to Customer Success at hello@tallyhealth.com if you require additional assistance - we're here to help!
- [What does a Tally Health Membership include?](https://support.tallyhealth.com/en-US/what-does-a-tally-health-membership-include-200157.md): TallyAge™ Tests. We'll send you a TallyAge™ test every six months to measure your progress. Simply swab the inside of your cheek and drop the test in your mailbox. Our lab team will take care of the rest. Our TallyAge™ metric, developed from the worl
- [Is there an age requirement to become a member?](https://support.tallyhealth.com/en-US/is-there-an-age-requirement-to-become-a-member-186187.md): Yes, all members must be at least 18 years old.
- [How do I delay my next delivery?](https://support.tallyhealth.com/en-US/how-do-i-delay-my-next-delivery-186188.md): You may skip your next order through your Tally Health account directly by logging into your account, navigating to your current plan, and clicking on "Skip Next Order.". *Note: if you do not remove all supplements from your next order, your next ord
- [How do I cancel my subscription?](https://support.tallyhealth.com/en-US/how-do-i-cancel-my-subscription-186190.md): We’re sorry to see you go! You can cancel your membership at any time through your Tally account here. Feel free to reach out to Customer Success at hello@tallyhealth.com if you require additional assistance - we're here to help!
- [How are memberships billed?](https://support.tallyhealth.com/en-US/how-are-memberships-billed-186201.md): All memberships and subscriptions are billed monthly. If you wish to pay upfront or make any other changes to your account, please contact hello@tallyhealth.com one week before your next renewal date to allow time for processing.
- [Is it possible to have two memberships under the same name and email address?](https://support.tallyhealth.com/en-US/is-it-possible-to-have-two-memberships-under-the-same-name-and-email-address-553025.md): We recommend establishing two separate accounts for each person enrolled in our membership plan. This will promote a more seamless account management process for both of you in the long run. Each membership experience is unique and involves tracking
- [How do I pause my membership?](https://support.tallyhealth.com/en-US/how-do-i-pause-my-membership-553081.md): Our goal is to offer you as much flexibility in managing your account as possible. You have a few options:. If you want to skip your next order due to travel, excess of supplements, or another temporary reason, you can do so directly through your Tal
- [How do I review the results of my past TallyAge™ tests?](https://support.tallyhealth.com/en-US/how-do-i-review-the-results-of-my-past-tallyage-tests-553115.md): You can view your past TallyAge™ test results by visiting the following link: https://app.tallyhealth.com/mytallyage. Once you scroll down, you should see a section titled "Results History.". As always, reach out to Customer Success at hello@tallyhea
- [How do I view the status of my TallyAge™ test?](https://support.tallyhealth.com/en-US/how-do-i-view-the-status-of-my-tallyage-test-553122.md): You can view the status of your recently submitted TallyAge™ Test by visiting the following link: https://app.tallyhealth.com/mytallyage. Keep in mind it can take 4-6 weeks from the time your sample is received by our lab for your results to be ready
- [Can I switch to a supplements-only subscription?](https://support.tallyhealth.com/en-US/can-i-switch-to-a-supplements-only-subscription-556935.md): You can migrate from membership to a supplements only subscription anytime! Just log into your account, navigate to the “Manage my Plan" tab, and select "Supplements.". Please reach out to us at hello@tallyhealth.com if you experience any issues whil
- [Which payment types do you accept?](https://support.tallyhealth.com/en-US/which-payment-types-do-you-accept-186229.md): We accept all major credit/debit cards as well as Apple Pay, Shop Pay, and Google Pay.
- [How do I update my billing information?](https://support.tallyhealth.com/en-US/how-do-i-update-my-billing-information-191845.md): You can update your billing information by navigating to your Account page and accessing the “My Account” tab. If your most recent order was not processed due to a failed payment, please check your email for instructions to update your payment method
- [How do I enter my promo code?](https://support.tallyhealth.com/en-US/how-do-i-enter-my-promo-code-186232.md): You can enter your code in the ‘Discount Code’ field during checkout.
- [Do you accept FSA/HSA to pay for TallyAge™ or Tally Health supplements?](https://support.tallyhealth.com/en-US/do-you-accept-fsahsa-to-pay-for-tallyage-or-tally-health-supplements-186230.md): Yes, Tally Health partners with TrueMed to accept FSA and HSA payments for your products. For one-time purchases, you’ll see the option to use your FSA/HSA card directly at checkout. If you’d like to use FSA/HSA funds for a subscription, you can subm
- [What is your return/refund policy?](https://support.tallyhealth.com/en-US/what-is-your-returnrefund-policy-191846.md): Subscription (or Membership) Terms & Cancellation Policy. Supplements. Test Kits. Single Purchases
- [Can I purchase a gift card or give someone a Tally Health membership?](https://support.tallyhealth.com/en-US/can-i-purchase-a-gift-card-or-give-someone-a-tally-health-membership-186234.md): Absolutely! We are excited that you would like to share the gift of Tally Health! Our team at hello@tallyhealth.com can assist with gift cards or gifting a membership.
- [I have a question about my most recent bill or new price](https://support.tallyhealth.com/en-US/i-have-a-question-about-my-most-recent-bill-or-new-price-553103.md): No worries! Our Customer Support team will be happy to assist you with this. Please reach out to hello@tallyhealth.com.
- [How to update payment method in Shop app](https://support.tallyhealth.com/en-US/how-to-update-payment-method-in-shop-app-2238782.md): Need to update your Tally Health payment method in the Shop app? Follow these quick steps:. Want to stop using the Shop app for payments? Email us at hello@tallyhealth.com — we’ll help you switch.
- [I need to change my delivery address. How can I do this?](https://support.tallyhealth.com/en-US/i-need-to-change-my-delivery-address-how-can-i-do-this-186193.md): Login to your Tally Health Account. From the Account page, select “My Account”. Scroll down to locate your shipping address. Click “Edit,” enter your changes, and then click “Save.”. If you experience any issues, please reach out to Tally’s Customer
- [Where do you ship and do you ship Internationally?](https://support.tallyhealth.com/en-US/where-do-you-ship-and-do-you-ship-internationally-186203.md): Currently, we can only ship to the contiguous United States, Alaska, and Hawaii. We’ll be sure to keep our community posted when shipping outside of these areas becomes available.
- [What if I'm not home to receive my delivery?](https://support.tallyhealth.com/en-US/what-if-im-not-home-to-receive-my-delivery-186204.md): If you know you won't be home to receive your package, we recommend delaying your next order to avoid any issues. Please contact Customer Success at hello@tallyhealth.com to reschedule your shipment, and we will be happy to accommodate. Please keep i
- [My tracking number says my test kit was delivered, but I did not receive it. What should I do?](https://support.tallyhealth.com/en-US/my-tracking-number-says-my-test-kit-was-delivered-but-i-did-not-receive-it-what-should-i-do-186205.md): Occasionally, your tracking information might indicate that your shipment was delivered a few days before the actual delivery date. Please allow a few days from the delivery date reflected in the tracking information for your package to arrive. If yo
- [Can I expedite my shipping?](https://support.tallyhealth.com/en-US/can-i-expedite-my-shipping-191849.md): Please reach out to Customer Success at hello@tallyhealth.com for assistance.
- [Do you ship to APO addresses?](https://support.tallyhealth.com/en-US/do-you-ship-to-apo-addresses-228757.md): Please reach out to Customer Success at hello@tallyhealth.com for assistance.
- [Where is my order?](https://support.tallyhealth.com/en-US/where-is-my-order-553108.md): You can find all the most up-to-date information about your shipment by accessing the tracking information provided in your shipping confirmation email. Just a heads-up, it can sometimes take a day or two for the first tracking updates to appear. If
- [How do I change the date of my next delivery?](https://support.tallyhealth.com/en-US/how-do-i-change-the-date-of-my-next-delivery-544021.md): You can skip your supplement shipment for one month in the "Manage My Plan" section of your Tally account or email us at hello@tallyhealth.com with help editing your next order date.
- [How do I pause my supplement subscription?](https://support.tallyhealth.com/en-US/how-do-i-pause-my-supplement-subscription-553094.md): Our goal is to offer you as much flexibility in managing your account as possible. We offer a few options:. If you want to skip your next order due to travel, excess of supplements, or another temporary reason, you can do so through your Tally Health
- [How do I cancel my plan?](https://support.tallyhealth.com/en-US/how-do-i-cancel-my-plan-553296.md): We’re sorry to see you go! You can cancel your membership at any time. You can log into your Tally account any time to cancel your membership or subscription.
- [Where is my order?](https://support.tallyhealth.com/en-US/where-is-my-order-553297.md): You can find all the most up-to-date information about your shipment by accessing the tracking information provided in your shipping confirmation email. Just a heads-up, it can sometimes take a day or two for the first updates to appear. If you belie
- [How do I change the date of my next delivery?](https://support.tallyhealth.com/en-US/how-do-i-change-the-date-of-my-next-delivery-553298.md): You can skip your supplement shipment for one month in the "Manage My Plan" section of your Tally account or email us at hello@tallyhealth.com for assistance updating your next order to a specific date.
- [I need to change my delivery address. How can I do this?](https://support.tallyhealth.com/en-US/i-need-to-change-my-delivery-address-how-can-i-do-this-553300.md): Login to your here. From the Account page, select “My Account”. Scroll down to locate your shipping address. Click “Edit,” enter your changes, and then click “Save.”. If you experience any issues, please reach out to Tally’s Customer Success team for
- [How can I speak with a Tally Health Customer Success agent?](https://support.tallyhealth.com/en-US/how-can-i-speak-with-a-tally-health-customer-success-agent-553100.md): Please reach out to hello@tallyhealth.com for support. We will respond quickly to resolve any issue you may be experiencing.
- [How does the TallyAge™ test work?](https://support.tallyhealth.com/en-US/how-does-the-tallyage-test-work-186211.md): Simply swab the inside of your cheek, register your test via our online platform, and drop the test kit in the mail. Our lab team will take care of the rest. Your kit will include a unique barcode for registering your TallyAge™ test. It is important
- [How often should I measure my epigenetic age?](https://support.tallyhealth.com/en-US/how-often-should-i-measure-my-epigenetic-age-186217.md): The goal of epigenetic age testing is to test regularly and watch for a trend over time. Because of this, we recommend bi-annual testing. You are welcome to purchase additional tests if you feel like increasing the frequency of your tests.
- [Do I need to register my sample collection kit?](https://support.tallyhealth.com/en-US/do-i-need-to-register-my-sample-collection-kit-191851.md): Yes! Your kit will include a unique barcode for registering your TallyAge™ test. It is important to register your kit online before mailing your kit back to us. Please remember to hold onto the instruction card within your TallyAgeTM test kit packagi
- [How was the TallyAge™ test built?](https://support.tallyhealth.com/en-US/how-was-the-tallyage-test-built-203251.md): The TallyAge™ Test was built using an in-house dataset that includes over 8,000 people, spans a chronological age range of 18-93 years, and represents diverse demographic groups. This unique set of data represents the largest DNA methylation adult ch
- [How does TallyAge™ differ from other tests?](https://support.tallyhealth.com/en-US/how-does-tallyage-differ-from-other-tests-203246.md): Unlike other DNA methylation tests, which often require drawing blood for DNA collection, TallyAge™ is a non-invasive test that collects DNA from cheek cells. TallyAge™ was also uniquely created to incorporate holistic lifestyle factors like diet, ex
- [What is your reportable TallyAge™ range?](https://support.tallyhealth.com/en-US/what-is-your-reportable-tallyage-range-209218.md): Our next-generation TallyAge™ test was trained on a large adult dataset (8,000+ people) spanning a very wide age range between 18 years old and 93 years old. Since this test is optimized for adults and no pediatric samples were included in the develo
- [How reliable are the TallyAge™ test results?](https://support.tallyhealth.com/en-US/how-reliable-are-the-tallyage-test-results-553080.md): The TallyAge™ Test is at the forefront of buccal (cheek swab) epigenetic testing. However, like any diagnostic tool, it has specific limitations that should be considered:. Aging biology is an incredibly complex science, and there are multiple tests
- [How do I collect my DNA sample?](https://support.tallyhealth.com/en-US/how-do-i-collect-my-dna-sample-191850.md): Your TallyAge™ Test kit will come with detailed instructions on how to collect your DNA sample. Please do not eat or drink for at least 30 minutes before taking your sample. We recommend taking the test first thing in the morning when you are not fee
- [Can I take the test if I just ate or drank liquids?](https://support.tallyhealth.com/en-US/can-i-take-the-test-if-i-just-ate-or-drank-liquids-466636.md): No, we recommend you wait at least 30 minutes after you eat or drink something before taking the test. Ideally, you should take the test first thing in the morning before eating or drinking anything.
- [Can I take the test if I just brushed my teeth/used mouthwash?](https://support.tallyhealth.com/en-US/can-i-take-the-test-if-i-just-brushed-my-teethused-mouthwash-466637.md): We recommend that you don’t take the test right after brushing or using mouthwash, as this might affect the results. Please wait at least 30 minutes before taking the test.
- [Should I take the test if I have a chronic medical condition?](https://support.tallyhealth.com/en-US/should-i-take-the-test-if-i-have-a-chronic-medical-condition-466639.md): It is not clear how the test will be affected by chronic medical conditions such as cancer, cardiovascular disease, diabetes, or other disorders. The test is also not meant for diagnosing health conditions.
- [Should I take the test if I’m not feeling well?](https://support.tallyhealth.com/en-US/should-i-take-the-test-if-i%E2%80%99m-not-feeling-well-466638.md): No, it is important to take the test when you are healthy to avoid any transient effects due to sudden changes in health or lifestyle. For example, don’t take the test if you have been recently ill, fasting for a prolonged period of time (24 hours or
- [What should I do if I take the test when I’m not feeling well or think the test is invalid?](https://support.tallyhealth.com/en-US/what-should-i-do-if-i-take-the-test-when-i%E2%80%99m-not-feeling-well-or-think-the-test-is-invalid-466646.md): You should be aware that this may affect the result and influence your ability to see a true trend over time.
- [How long can I wait before my test expires?](https://support.tallyhealth.com/en-US/how-long-can-i-wait-before-my-test-expires-466644.md): While our test is designed to be stable for several months before you take it under ambient conditions, we encourage everyone to send in their tests as soon as possible to ensure the most accurate results. Your DNA samples are viable for 60 days post
- [Can I safely take a TallyAge™ test while pregnant? Will my pregnancy impact my test result?](https://support.tallyhealth.com/en-US/can-i-safely-take-a-tallyage-test-while-pregnant--will-my-pregnancy-impact-my-test-result-186216.md): Pregnancy may impact your TallyAge™. That being said, taking this epigenetic age test is still safe if you are pregnant.
- [Does the time of day I take the test affect the result?](https://support.tallyhealth.com/en-US/does-the-time-of-day-i-take-the-test-affect-the-result-920911.md): Our internal studies have not revealed a significant difference in results as a function of the time of day, however, to minimize variability, we recommend taking the test at the same time of day each time (for example, in the morning before you drin
- [How long will it take to get my epigenetic age test results?](https://support.tallyhealth.com/en-US/how-long-will-it-take-to-get-my-epigenetic-age-test-results-191852.md): Results may take anywhere from 6-8 weeks. You’ll receive an email once they’re ready to view! You will receive periodic email updates as your test is received and processed.
- [How do I view the status of my TallyAge™ test?](https://support.tallyhealth.com/en-US/how-do-i-view-the-status-of-my-tallyage-test-553125.md): You can view the status of your recently submitted TallyAge™ Test by visiting the following link: https://app.tallyhealth.com/mytallyage. Keep in mind it can take 4-6 weeks from the time your sample is received by our lab for your results to be ready
- [How do I review the results of my past TallyAge™ tests?](https://support.tallyhealth.com/en-US/how-do-i-review-the-results-of-my-past-tallyage-tests-553114.md): You can view your past TallyAge™ Test results by visiting the following link: https://app.tallyhealth.com/mytallyage. Once you scroll down, you should see a section titled "Results History.". As always, reach out to Customer Success at hello@tallyhea
- [Can I buy a TallyAge™ test without a membership?](https://support.tallyhealth.com/en-US/can-i-buy-a-tallyage-test-without-a-membership-186213.md): Yes, you can order a single TallyAge™ Test to learn your epigenetic age without the additional benefits included in our membership plan (including personalized Action Plans and check-ins). A single TallyAge™ Test costs $249 and can be purchased direc
- [Do I need to pay for shipping to send my sample back to Tally?](https://support.tallyhealth.com/en-US/do-i-need-to-pay-for-shipping-to-send-my-sample-back-to-tally-191847.md): We provide free shipping! Your test kit includes a prepaid return shipping label, so you won’t have to pay.
- [Is it okay if I give my test to someone else?](https://support.tallyhealth.com/en-US/is-it-okay-if-i-give-my-test-to-someone-else-466640.md): Yes! Just be sure to have your friend register the unique barcode ID and establish a distinct account for themselves using this link: https://app.tallyhealth.com/signin?return_to=/register
- [Can I purchase a test for someone else?](https://support.tallyhealth.com/en-US/can-i-purchase-a-test-for-someone-else-466642.md): Yes! We are thrilled that you would like to share the gift of Tally Health. Be sure that your friend register the unique barcode ID and establishes a distinct Tally account for themselves using this link: https://app.tallyhealth.com/signin?return_to
- [You received your first TallyAge™, how should you interpret your result?](https://support.tallyhealth.com/en-US/you-received-your-first-tallyage-how-should-you-interpret-your-result-211701.md): Congratulations! This is just the beginning of taking charge of your aging. Think of your TallyAge™ as an indicator of your biological age — it’s a changeable metric that can reflect different health and lifestyle habits and is influenced by various
- [TallyAge™ not what you were expecting?](https://support.tallyhealth.com/en-US/tallyage-not-what-you-were-expecting-467054.md): Not to worry! What is most important is how your TallyAge™ age changes over time. Just like any other test or measurement, fluctuations are to be expected. However, over time and with multiple tests, an overall trend may emerge that provides insight
- [TallyAge™ younger than your chronological age?](https://support.tallyhealth.com/en-US/tallyage-younger-than-your-chronological-age-203238.md): You’re off to a great start! While it’s always nice to see a negative number (signaling that you are epigenetically younger than your chronological age), what’s most important is how your personal TallyAge™ changes over time. If you are a Tally membe
- [What does it mean if your TallyAge™ is the same as your chronological age?](https://support.tallyhealth.com/en-US/what-does-it-mean-if-your-tallyage-is-the-same-as-your-chronological-age-203253.md): Because we trained our TallyAge™ test on a uniquely healthy and longevity-conscious cohort, this would indicate that your DNA methylation profile is similar to healthy people of the same chronological age.
- [My TallyAge™ score fluctuated since my last test, what should I make of my result?](https://support.tallyhealth.com/en-US/my-tallyage-score-fluctuated-since-my-last-test-what-should-i-make-of-my-result-225086.md): Seeing a big or unexpected change in your TallyAge™ from one test to the next? Not to worry — your TallyAge™ test results may fluctuate due to various factors. Temporary events like a respiratory infection or a life change that causes stress (e.g., m
- [How long does it take to change my epigenetic age?](https://support.tallyhealth.com/en-US/how-long-does-it-take-to-change-my-epigenetic-age-203243.md): Based on published clinical trials looking at populations, we know that epigenetic age is modifiable. Due to the variability in the test results, we recommend at least five to nine tests to establish a reliable trend. The extent of change and the dur
- [How do customized Action Plans work?](https://support.tallyhealth.com/en-US/how-do-customized-action-plans-work-203231.md): When you fill out the Tally Health Lifestyle Survey, you will receive a score out of 100. Tally Health then uses a proprietary algorithm, in conjunction with your DNA methylation profile and Lifestyle Survey, to determine which lifestyle factors to p
- [Which interventions impact your TallyAge™ the most?](https://support.tallyhealth.com/en-US/which-interventions-impact-your-tallyage-the-most-203581.md): Different interventions can have varying degrees of impact on each person. In general, our scientists have observed that the following are the most closely associated with TallyAge™ scores:. How much of your diet is plant-based. Body mass index (BMI)
- [Could stress impact my TallyAge™?](https://support.tallyhealth.com/en-US/could-stress-impact-my-tallyage-236403.md): Yes, different types of stress, such as surgery, pregnancy, and infections, may temporarily increase epigenetic age. However, the good news is that this effect can be reversed. Want to learn more? Click here to read a recently published article on ep
- [How reliable is the TallyAge™ Test?](https://support.tallyhealth.com/en-US/how-reliable-is-the-tallyage-test-467134.md): The TallyAge™ Test is at the forefront of buccal (cheek swab) epigenetic testing. We have worked hard to develop a reliable test that can give you an indication of your overall aging. Our next-generation aging clock was developed using an extremely l
- [Could health conditions affect my TallyAge™?](https://support.tallyhealth.com/en-US/could-health-conditions-affect-my-tallyage-921041.md): Yes, we have previously shown that CheekAge, which is the foundation for TallyAge™, shows significant associations with infections, treatments, and chronic disease. Importantly, TallyAge™ cannot diagnose disease nor does a high TallyAge™ indicate tha
- [Privacy and Data Sharing](https://support.tallyhealth.com/en-US/privacy-and-data-sharing-191853.md): We take privacy seriously. Please find our Privacy Policy here and our Terms of Use here.
- [Tally Health's Referral Program's Terms of Service](https://support.tallyhealth.com/en-US/tally-healths-referral-programs-terms-of-service-384243.md): REFERRAL PROGRAM. The following terms and conditions (these “Referral Terms”) govern participating in the REFERRAL PROGRAM (the “Referral Program”) offered by Tally Health (“Tally Health”, “we” or “us”). These Referral Terms are made part
- [Terms of Service Effective January 19, 2024](https://support.tallyhealth.com/en-US/terms-of-service-effective-january-19-2024-396354.md): Tally Health is the owner of or otherwise licensed to use all parts of the Website, the Programs and the Products, including all copy, software, graphics, designs and all copyrights, trademarks, service marks, trade names, logos, and other intellectu